Refund Policy

Return Policy

Last updated: 5/22/2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with original tags/labels attached.

Return Process

To return an item, first please notify us:

  • By email: sales@moonsgiftshop.com
  • By phone number: (978) 744-5884

Please place the item securely in its original packaging, and mail your return to the following address:

Moons Gift Shop
Attn: Returns
226 Essex St.
Salem, MA 01970

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. 

Please note: A 10% restocking fee applies to returns (not exchanges), which will be deducted from your refund.

Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. 

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange:

  • By email: sales@moonsgiftshop.com
  • By phone number: (978) 744-5884

Questions

If you have any questions concerning our return policy, please contact us:

  • By email: sales@moonsgiftshop.com
  • By phone number: (978) 744-5884

 

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